Routledge Reviews

Ordered an ebook. Can't access it. They refer you to a company called Vitalsource who won't allow you to opt out of cookies when attempting to create an account.

I don't entirely understand why Routledge has the policies it has, but I had quite a bad experience. I am a Master's student, and I was looking for a book that Routledge publishes. No need to get into the details, but I thought it would be necessary to purchase a copy from Routledge, so I ordered one. (It was expensive, too!) Come just a few hours later, I learn I can get online access to the material. I email Routledge the very day I placed my order so I can cancel it before it ships. I try to call their customer service hotline. No one picks up. After I send the email it is radio silence for days. Finally, someone emails me back to tell me (1) they cannot cancel my order because it has already shipped, (2) shipped orders cannot be returned. And indeed, I question the truth of (1), since I did not receive a shipping confirmation email until many hours after I received my customer service email. Frankly, why even operate a customer service department, if this is how you are going to treat customers? I am trying to say something constructive but honestly I feel I'm being swindled out of my money. I gave this organization ample time to deal with the situation. I can only say this: If you need to order a Routledge book, first, try not to, and second, use Amazon.